At IPTV Smarter Canada, your satisfaction is our priority. We strive to provide transparent and fair policies regarding refunds and cancellations.

Free Trial Period We offer a 24-hour free trial for new customers to test our service before purchasing a subscription. We encourage all potential subscribers to take advantage of this trial to ensure our service meets their expectations.

Refund Eligibility Due to the digital nature of our service and instant access to content upon purchase, refunds are evaluated on a case-by-case basis under the following conditions:

Within 7 Days of Purchase:

• Technical issues preventing service access despite troubleshooting support
• Service not performing as advertised (subject to verification)
• Duplicate charges or billing errors

Refund Process:

1. Contact our support team within 7 days of purchase
2. Provide your order number and detailed reason for refund request
3. Allow our technical team to attempt to resolve any issues
4. If unresolved, refund requests are reviewed within 2-3 business days
5. Approved refunds are processed within 5-10 business days to original payment method

Non-Refundable Circumstances:

• Subscriptions used beyond 7 days from purchase date
• Violations of our Terms of Service
• Customer’s internet connection issues or inadequate bandwidth
• Incompatibility due to customer’s device or software configuration (without prior inquiry)
• Change of mind after trial period
• Partial months or unused portions of multi-month subscriptions

Cancellation Policy You may cancel your subscription at any time through your account dashboard or by contacting customer support. Cancellations will take effect at the end of your current billing cycle. No refunds are provided for early cancellations of multi-month subscriptions.

How to Request a Refund: Email: contact@iptvsmartertv.com Subject: Refund Request – [Your Order Number] Include: Order details, issue description, troubleshooting steps attempted

Important Notes:

• Free trial users are not eligible for refunds (no payment made)
• Promotional or discounted subscriptions follow the same refund policy
• Refunds are issued in Canadian Dollars to the original payment method
• Processing fees (where applicable) are non-refundable

Fair Use Commitment We reserve the right to deny refund requests that appear fraudulent or abusive. Our goal is to ensure legitimate customers receive fair treatment while protecting against refund abuse.

Questions? If you have questions about our refund policy or need assistance, please contact our customer support team at contact@iptvsmartertv.com or through our live chat.